FAQ – Manjaku Baby Mall

FAQs

Many of the questions you may have while using the website or placing order can be answered with the following FAQs. If you don't find the answer to your question through the FAQs, you can get in touch with our Manjaku Care Team by visiting our Contact Us page.

Manjaku Online Ordering

Step 1: Search your item (s)

You can find the product by:

Searching brand name or
Searching item keyword
Search by navigating category of product.

If you're not sure which products suits you best, check out promotion page for more.

Step 2: Product Details Page

You may find product attributes, descriptions and product images in this page. Once you are interested to the product, click add to basket button to add to your shopping cart.

Step 3: Order Summary Review

When you are done shopping, go to your Shopping Bag on the top right side of the page to review your order. Please confirm your order and proceed to checkout.

Step 4: Select Delivery Method

You may select your delivery options here:

Home delivery via Manjaku appointed logistic partner
Click and collect in selected stores (coming soon)

Step 5: Rewards Redemption

You may apply your promotional e-Coupon / e-Voucher code at the “Secure Checkout” page. You may choose to pay your transactions with your Manjaku Points too.

Step 6: Secure Checkout

All prices shown on the site are final. The total cost of the order shown at the checkout page is the price of the products ordered including GST, and delivery fees (if any). During checkout, you can review and change your order details on the Order Summary page.

When you’re ready to complete your order, click on the “Place Order Now” button and we will process your order immediately. Make sure you review this page carefully, as you won’t be able to make changes to your order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.

There are a few payment methods available for you to shop Online with Manjaku.

VISA & MasterCard Debit / Credit Card, FPX and Online Banking
Manjaku Points (coming soon)
e-Coupon & e-Voucher

Step 7: Order Successful

Your order is now completed. A thank you note with order ID will be provided to you.

Can I make changes to my order?

Unfortunately, no. We start to process your order as soon as we receive it, therefore you will not be able to cancel or make changes to your order. However, if you would like to change the product variation, feel free to contact us or email to our Care Team at care@manjaku.com.my

What happens if an item in my order is not available?

If an item you have ordered becomes unavailable or out of stock, you will be notified via email or phone call from our Manjaku Care Team. Your order would be canceled and refund by e-Voucher / shopping credits in the platform.

How do I know if my order was received?

After you place an order, you will receive an email from us with your order number and order details. This Order Confirmation email will contain the order number and order details. Once your order has been fullfilled, packed and delivered out by our warehouse, you will then receive an Order Shipped email which contains the delivery details and tracking information.

Alternatively, you can log in to your Manjaku Online account and check your Order History in the My Account section.

Are the same products offered online available in stores?

We are unable to guarantee that the same products will be available both online and in stores. The online store might carry certain range of exclusive products that physical stores may not carry.

Do you have the same price online and in stores?

We are unable to guarantee that the same prices will be available both online and in stores. The online prices of our products are only valid for online purchase in Malaysia.

Shipping & Delivery

What will be the shipping method in Manjaku?

Shopping in Manjaku is easy and convenience as we are providing shipping to both West & East Malaysia. There are two (2) types of delivery mode for you to select from:

Home Delivery
Click & Collect at selected stores (coming soon)

What will be the shipping rate?

Courier service is handled by our appointed logistic partner, GDEX. This service will require a signature upon delivery. Delivery will take about 2 to 3 working days to Klang Valley area, 3 to 5 working days to Peninsular Malaysia, and 5 to 7 working days to Sabah & Sarawak.

Delivery charges:

Peninsula Malaysia: RM10 for the first 5kg, with an additional RM1 per extra kg.

East Malaysia: RM13 for the first 5kg, with an additional RM2 per extra kg.

What happen if my order out of stocks?

If the free gift is out of stock, we will ship as partial without free gift.
For order that are out of stock: We’ve done our best but still fail to deliver to you over 7 days. Your order would be canceled and refund by e-Voucher / shopping credits in the platform.

Where can I buy Manjaku products?

You may directly purchase online or visit our branches to purchase on. You can find the store information in store locator section.

Payment Method

How can I make payment in Manjaku Online store?

There are a few payment methods available for you to shop Online with Manjaku.

VISA & MasterCard Debit / Credit Card, FPX and Online Banking
Manjaku Points (coming soon)
e-Coupon & e-Voucher

1. VISA & MasterCard Debit / Credit Card, FPX and Online Banking

Online Banking via FPX, Credit Card & Debit Card payment is available for all Shoppers. We accept all VISA and Mastercard, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure). All your credit cards information is protected with encryption standard. All the payment transaction is supported by iPay88, the leading and award-winning regional Payment Gateway Provider in South East Asia.

2. Manjaku Points (coming soon)

Manjaku Member can collect Manjaku Points when purchase and redeem it at check-out.

With every purchase,

RM1 = 1MP (All categories except Milk Powder & Diapers)
RM10 = 1MP (Milk Powder & Diapers category ONLY)

For points redemption,
Every 200 MANJAKU Points is equivalent to RM1 redemption. MANJAKU Points must be redeemed in minimum blocks of 2000 MANJAKU Points = RM10.00 with no maximum limit.

All you have to do is key-in your rewards point amount at “Pay with Reward Points”. Your reward points will be shown under “Input Amount” tab > “Reward Points collected”

3. e-Coupon & e-Voucher

When you place an order, you will see a box on the “Secure Checkout” page where you can enter your coupon code. After you click "Apply Coupon", the coupon code will be applied and the discount will appear immediately along with your order total. The coupon code must be redeemed at the point of the ordering process; coupon codes may not be applied after the order has been placed. Only one coupon code can be used per purchase. Please note that you will not be able to use a coupon code as the only mode of payment for your order. The cost of the order must exceed the cost of the coupon code and a payment option must be provided.

What Information Do You Require for Credit / Debit Card?

You will be asked for your credit card number, the expiry date, and the CVV number when you place an order. A CVV number "Card Verification Value" is 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit cards. Manjaku will not hold any of the credit card details as the information will be encrypted and processed by SenangPay.

What security checks are in place to make sure my purchase is valid?

All credit cardholders are subject to authorisation by the credit card company. If the company refuses to or does not for any reason authorise payment then we will not be able to accept your order.

What can I do if I have forgot to add in coupon code before placing order? Can I do it afterwards?

Unfortunately, coupon codes may not be applied after your order has been placed.

What can I do if my coupon codes did not work?

Our system will always recognize valid coupon codes. If the discount has not been reflected in your order total, it is likely that the code is invalid or incorrectly entered. Coupon codes can only be redeemed during the placement of orders; you will not be able to apply or amend your order once it has been placed.

Can I pay for my order with multiple cards?

Currently no at this moment.

Can I request tax invoice for company claimable usage?

No Tax Invoice in provided in compliance with the new ruling for SST implementation. However, you may request for an Official Invoice for claims usage.

System Settings & Security

What should I do when I forgotten my login credentials or password?

Go to the LOGIN page and click on the ‘Forgotten Password’ link. Enter the email address associated with your account, then click "CONTINUE". An email with a link where you can create your new password will be sent to you. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email is sent.

How do I change my password?

Log on to your Manjaku Member account via Manjaku.com, and click on ‘Forgot Password’ from the left side menu bar. The system will prompt you to enter your old password as well as new one. A confirmation will be given if your new password is changed successfully.

How do I update my profile details?

Log on to your Manjaku Member account via manjaku.com, and click on ‘Account Information’ from the left side menu bar. If you encounter problems changing your data, please email us at care@manjaku.com.my

Will my emails or enquiries always be answered?

We will try our best to respond to your enquiries on the day that we receive them within 2 days. However, responses may be delayed on Friday afternoons, Mondays, or when we receive a lot of inquiries.

What can I do if my coupon codes did not work?

Why I cannot access the website? It shows due to a temporary error that appears on the screen.

Try to place your order again – sometimes when the site is experiencing high traffic, orders do not get placed. If it still does not work, please make a note of what happens and what messages the site gives you.

At times, it may be a credit card or compatibility issue. Please try a different browser and/or credit card to ensure it is not a compatibility problem. If you are still facing problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit "OK".

If further problems persist please get in touch with our customer care center by visiting our Contact Us page.